Student System Help

Did you know that you may already have a Web User ID and temporary password waiting for you?

If you have completed an HCC admissions application in the past, your User ID and password has already been generated. Go to the Student System Sign In page and click the "First Time User" link. Enter your social security number (SSN) or P number and date of birth (DOB) to retrieve your User ID and temporary password. You will be prompted to change your temporary password when you sign in.

How soon can I receive my new User ID and password?

Students completing HCC web application can retrieve a unique User ID and password approximately an hour after submitting the application, and those completing the ApplyTexas application must wait about 24 hours (by the end of the next business day after submitting the application).

Remember: You will keep the same User ID throughout your HCC career.

Did you know that you can retrieve your User ID?

If you have forgotten your User ID, you can retrieve it with just a few clicks.  Go to the Student System Sign In page and click on the "Retrieve UserID" link. Enter your social security number (SSN) or P number and date of birth (DOB) to retrieve your User ID.

Did you know that you can reset your own password?

If you have forgotten your password, you can reset it with just a few clicks.  Go to the Student System Sign In page and click on the "Reset Password" link. Enter your social security number (SSN) or P number, date of birth (DOB) and User ID to access your account.  Enter your new password and save the information.

Remember: Always keep your password in a safe place and do not share it with anyone.

Did you know that you can unlock your own account?

If you have been locked out of your account, you can unlock it with just a few clicks. Go to the Student System Sign In page and click on the "Reset Password" link. Enter your social security number (SSN) or P number, date of birth (DOB) and User ID to access your account.  Enter your new password and save the information.

Instructions:

1. Clear your browser cache (Learn how to clear your browser cache here)
2. Navigate to the page without using a bookmark

Error message : "You have entered an invalid user ID / Password. Your account will be locked after 5 failed attempts."

Troubleshooting tips & hints:

1. Verify that you are entering your correct User ID and Password.
2. Type your User ID into the field exactly as it is written.  If you copied your User ID from another area and pasted it into the User ID field, the selection may contain additional spacing that is not recognized by the system.
3. Type your Password into the field exactly as it is written.  If you copied your Password and pasted it into the Password field, the selection may contain additional spacing that is not recognized by the system.
4. Reset your password using the Reset Password link if you know you have attempted to sign in more than 5 times.

Error Message: "Your PeopleSoft connection has expired."

Troubleshooting tips & hints:

1. Close Microsoft Internet Explorer, open a new Microsoft Internet Explorer window, and sign in to the system again. If you were logged in and your session was idle for 20 minutes, your session has expired.
2. Close your browser if you are using Safari or Mozilla, open a Microsoft Internet Explorer window and attempt to login again. The system performs best when used with Microsoft Internet Explorer 6 or higher.
3. Go to Internet Options > Advanced Settings to update your internet options to allow cookies. The system may not work properly if cookies are blocked.

Error Message: "System Downtime: We are currently performing routine maintenance on our online registration system at this time.  Please check back with us. Thank You. "

Troubleshooting tips & hints:

1. Close Microsoft Internet Explorer, open a new Microsoft Internet Explorer window, and sign in to the system again. If you were logged in and your session was idle for 20 minutes, your session has expired.
2. Close your browser if you are using Safari or Mozilla, open a Microsoft Internet Explorer window and attempt to login again. The system performs best when used with Microsoft Internet Explorer 6 or higher.
3. Go to Internet Options > Advanced Settings to update your internet options to allow cookies. The system may not work properly if cookies are blocked.

Error Description (after signing in):  "Processing ..."  (process does not finish)

Troubleshooting tips & hints:

1. Clear your browser cookies & cache. Your browser cache file may be full or the cache size may be too small.
2. Switch to a personal computer (PC). The student system performs best when used with a PC, not a MAC.

Error Description (after signing in):  After signing in and verifying your mailing address, you get redirected back to the Student System Sign In page.

Troubleshooting tips & hints:

Contact the Help Desk at 713.718.8800 to create a work order. This is usually a data problem that must be resolved by a technician. Be sure to clearly describe the issue, give two contact numbers and let us know what time of day we should contact you.